Plan your visit to Lee Valley VeloPark

Opening times

We’re currently closed due to the national COVID-19 lockdown.


See the opening times for: 


Information update for visitors

Check out anything that may affect your visit to us such as last minute closures of areas and changes to cycling programmes


How to get here

Please plan your journey ahead of your visit allowing plenty of time to arrive – don’t forget to check for any planned closures or engineering works.


Public transport: There and bus routes and train stations close to the venue. If you’d like to plan your journey by bus or train get started with Transport for London’s journey planner. If you’re coming by train check out National Rail for detailed train information.


Don’t forget is you’re bringing your bike with you to take part in an activity there may be restriction on some public transport so it’s worth checking with your carrier in advance.


The closest tube station is Stratford station, which is a 20 minute walk from the venue.


By bike: There are cycle routes connecting Lee Valley VeloPark to local residential areas as well as the cycle routes through Queen Elizabeth Olympic Park. The venue is close Sustrans National Cycle Network Route 1 and Cycle Superhighway CS2.Bike racks are available at the venue.


By car: Limited car parking is available at the venue so if you can’t travel by public you’ll find us located just off the A12 at Stratford. Parking is free for our cycling customers. Plan your journey.


By taxi: If you wish to depart from Stratford Station or Stratford International Station using a taxi then Westfield Stratford City have the Stratford City Cars Taxi Lounge located outside Waitrose on the lower ground Floor (near car park A).

Black taxis are available from outside Stratford stations’ northern ticket hall which is located on the lower ground floor of Westfield Stratford City near Starbucks.



Car parking tariffs

Lee Valley VeloPark cycling customers are entitled to up to four hours free car parking upon entering the car park and staying within Lee Valley VeloPark (T&Cs apply).


As soon as you have finished cycling and leave the venue, the provided parking permit expires at that point, if you wish to carry on using the car park for up to two hours, the below tariffs will apply.


Tariffs for non-cycling users and for cycling users past four hours:

  • Up to one hour £4

  • Up to two hours £8



Methods of payment:

(Site number 59294)


  • At the payment machine within the car park, to be paid on entry

  • Call 0330 400 7275 and follow the instructions

  • Online at paybyphone.co.uk by midnight on the date of your visit

  • Download the ‘paybyphone’ mobile app, follow instructions and pay by midnight on the date of your visit

  • Text your vehicle registration to ‘65565’ when ready to leave. Follow the instructions and pay by midnight on the date of your visit



Accessibility

For more information on accessibility at this centre visit AccessAble.




FAQ's


How do I claim my four hours free parking?

It’s your responsibility to enter your full vehicle registration details into the terminal correctly and note when your four hours free parking period expires.

You can input your details at any point during your visit (i.e. entering the venue, during a session or when leaving the venue).

Please remember to do this on every visit to avoid receiving a fixed Penalty Charge Notice. Please also ensure you follow the T&Cs displayed within the car park.

The current locations of these terminals are:


  • Track centre counter

  • BMX/mountain bike tunnel area by external lockers

  • External tunnel exiting onto the road circuit plaza

  • Inner changing room corridor by the first set of lockers from reception



What if I want to stay longer than four hours?

If you wish to stay past four hours and up to six hours, you’ll need to pay the car parking tariffs for the additional two hours on expiry of the four hours.


If you’ve booked and paid for two different sessions in advance on the same day, you’ll receive four hours free parking for each session, so eight hours for two sessions. For example if you have a session at 10:00 and another at 14:00 on the same day.


  • You must inform the Customer Services Assistant of this when registering for your first session and entering your car registration number into the terminal at reception

  • The reception terminal is only used for customers that have booked two sessions on the same day

  • The second session must have been booked and paid for before extended parking is then provided



Are parking permits available?

If you're a regular visitor to Lee Valley VeloPark, you could benefit from purchasing one of our six month (£290) or 12 month (£490) parking permits. Permits can be bought from reception at the venue and we require a signed form before payment can be processed. Download an application form here.



How do I appeal if I have received a Penalty Charge Notice?

Please be aware that venue staff are not involved in the issuing of or the appeals process for any Penalty Charge Notice given.

The car park is run by ParkingEye and in the event of a customer appealing their parking charge all appeals are dealt with directly by them. You’d need to contact ParkingEye as per the details on their charge letter, which is via one of the following methods: