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Booking gurantee

Keeping you Safe at Lee Valley White Water Centre

Throughout the Coronavirus outbreak, keeping our visitors, staff and volunteers safe has been our top priority.


To help ensure everyone’s safety we need you to follow these instructions.


NHS Test and Trace

When visiting our venues you must check in with the  NHS Test and Trace app as required by Government guidelines. Scan the QR  code on the NHS Test and Trace poster which is displayed where you  arrive and then complete you details. If you don’t have a smart phone or  you run into any problems our staff are on hand to help. Download the  app from the App Store or Google Play.



Protecting our staff

  • Before you enter the reception area please make sure you're using the correct access point and wait in the designated queuing point until a member of our team is available to assist you

  • We have measures in place to ensure the safety of staff which include appropriate PPE and protective screens

  • Please observe any distance markings and limits on the number of people allowed in the communal areas and training groups – these are in place for your and our staff’s safety

  • If you have any questions or concerns during you visit don't hesitate to speak to a member of our team


Visiting the site

  • When visiting our venue you must check in with the NHS Test and Trace app as required by Government guidelines. Scan the QR code on the NHS Test and Trace poster which is displayed when you arrive. If you don’t have a smart phone or you run into any problems our staff are on hand to help. Download the app from the App Store or Google Play.

  • If you or anyone in your household is experiencing any signs of illness don't come to the venue

  • Face coverings are mandatory for all customers when entering the venue’s receptions, shop and catering outlet. They can be removed if instructed by a member of staff so that activities can be undertaken and for consuming food when seated

  • Please pay close attention to the signage that's in place across the venue

  • Hand sanitiser is available at multiple locations on site, but we also recommend that you also bring your own

  • Please take note of the closing time of the venue, there'll be regular announcements made through our PA system at the venue. We appreciate your compliance

  • If you're driving to the site please use the designated parking spaces. Please make sure you park leaving space to adequately socially distance. If other people are nearby,please wait for them to move on before exiting your vehicle

  • Cleaning frequency has increased and we're using new sanitation equipment in communal indoor areas, toilet and changing facilities

  • Please put all litter in the bins located around the venue.


Available facilities

We're consistently reviewing the Government’s guidance. However, to ensure the safety of our staff and visitors we do at this time still have some areas restricted.

  • Venue opening times have been amended and can be found on the website

  • Please follow social distancing guidelines while using the facilities

  • Changing facilities will only be available for activity participants only

  • Please keep the activity zone area clear unless you're participating

  • Toilets are located on the first floor of the building and can be accessed via The Terrace Bar & Cafe decking at the rear of the building

  • A lift is available for visitors with reduced mobility via reception

  • While moving around venue please keep to the left on walkways and only stop in appropriate areas.

  • The sand pit and children’s play area are currently closed and inaccessible. For your safety please DO NOT enter these areas


The Terrace Bar & Café

  • From Thursday 1 April, hot and cold beverages will be available from The T-Bar located on the main Terrace accessed via the decking at the rear of the main building

  • Only cashless payments are accepted

  • Indoor seating is not available at this time and will be reviewed in line with Government guidelines

  • When purchasing your items please follow the one way system

  • Please follow social distancing guidelines while using the facilities

  • To comply with current Government guidelines, alcohol will not be available for purchase at this time

  • A limited menu is currently being served

  • The seating area has been set out to meet social distancing guidelines, please DO NOT move furniture from its designated area

  • Dispose any litter in the bins provided

  • Please refrain from consuming your own food and drinks within this area, due to limited seating this area is for customers of The Terrace Bar & Café only


Booking activity sessions

  • A limited activity programme is now available. Details of our products can be found on the website 

  • All sessions must be booked and paid for in advance using our online booking system. There'll be no  activities bookable at reception on the day.

  • For corporate enquires please contact a member of the sales team

  • Under 18's must be accompanied on site by a supervising Parent/Guardian

  • Customers must bring a copy of their booking confirmation email either on a phone or on paper for checking at reception

  • Please ensure you’ve completed the relevant safety declaration form for the activity that you’re undertaking. This will be included within your booking confirmation email or can be downloaded here:

  • White Water Raft, Rafting Unleashed, Family Rafting, Hydrospeeding, Hot Dogs 

  • Water Wipeout, Explore Kayaking and Explore Paddleboarding

  • To protect both our staff and customers and maintain social distancing where possible when taking part in your activity, all participants partaking in any water activity must be confident in the water and be able to swim unaided a minimum of 20m


Your activity session

  • We have reduced capacity and added protocols during our activity sessions to ensure the safety of our staff and customers

  • We're following team sports guidelines for our activities. Our aim is try to maintain 2m social distancing guidance whenever possible

  • Our wetsuits go through an intensive cleaning process after use which involves desanitisation, washing and tumble drying to ensure they're safe for customers to use

  • When you check in you'll be allocated a designated locker area please use this locker only

  • The capacity of our changing rooms has been reduced please follow the instructions on the doors and if they are full you may need to wait or move to the next one.

  • Changing rooms are only available to activity participants

  • All activity equipment is sanitised after use

  • You’ll be required to have read and signed the relevant activity declaration online via our website before arriving on site

  • Wetsuits will be issued after check in – if your activity does not include wetsuits but you wish to hire one, please do so at reception when you check in. Please note, we are accepting card payments only.

  • All equipment will be sanitised before use by customers

  • Water WipeOut -  wetsuits are not mandatory, but those who opt for a wetsuits will be issued one after check in; which is included within the price of your activity ticket

  • Explore Kayaking and Explore Paddleboarding – wetsuits are not included within the price of your activity ticket, you can add one for an additional fee. They're not mandatory to wear on these activities, however all participants are required to wear closed toe shoes and a minimum of shorts and t-shirt


At the end of the activity

  • Your supervising instructors will walk you back to the main building and collect your activity equipment to be sanitised

  • You'll enter the changing rooms via the courtyard

  • Once you have removed your wetsuit, please put it in the container provided so we can easily transport them to be cleaned

  • Please follow the changing room capacity guidance

  • We encourage all participants to shower or at least wash their hands after participating in an activity

  • If you have any question or concerns please speak to a staff member


Public paddling sessions

  • No course assessments will be available for the time being

  • No external coaching will be permitted on either of our courses

  • All bibs and equipment hired is sanitised before use

  • You'll be required to manage social distancing during the session on the course and the conveyor

  • We are limiting eddies and river features to no more than two participants at a time

  • During the session please keep moving to ensure all participants can make full use of the water during the session.

  • Please follow any instructions given to you by the supervising activity staff members while participating in the session

  • The bank support team will be on hand to assist throughout the session

  • If you need the assistance from a staff member, please respect social distancing

  • Please keep all access/egress points to the course free

  • When getting on/off the course, please do so quickly

  • Please make sure bibs are returned at the end of the session

  • Reschedules will only be allowed up until 16:00 the day before your session


Lake Paddling

  • Lake use will only be available during public paddling sessions

  • No lake paddling assessments will be available for the time being

  • No external coaching will be permitted on the lake

  • The lake slalom gates will not be available during the session

  • Bibs and equipment hired is sanitised before use

  • Please follow any instruction given to you the supervising activity staff members while participating in the session

  • If you need the assistance of a staff member please respect social distancing

  • Please keep all access/egress points to the lake free

  • When getting on/off the lake please do so quickly

  • Please make sure bibs are returned at the end of the session


Leaving the site

  • Take care in the car park and if there are people near your car, wait for them to go before you get into yours. Do not have social gatherings in the car park

  • We'll announce the closure of the venue over our PA system and the team will start to advise visitors to head to the exits soon after the gates will be locked; we appreciate your compliance during this process