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Booking gurantee

Keeping you safe at Lee Valley VeloPark

Throughout the Coronavirus outbreak, keeping our visitors, staff and volunteers safe has been our top priority. 

To help ensure everyone’s safety we need you to follow these instructions.

NHS Test and Trace

When visiting our venues please check in with the NHS Test and Trace. If you don’t have a smart phone or you run into any problems our team are on hand to help. 

Booking and coming to the site

  • Please book and pay in advance using our online booking system, this will help minimise any queues at the venue. Pay and ride sessions for Road, MTB and BMX can only be booked on the actual day of riding or the day before. Velodrome, Experience and BMX sessions MUST be booked online, please do not turn up without advanced booking

  • We'll process payments on the day but by card only, this does not apply to all programmed track sessions

  • If you come as part of a small group please only send one person inside to pay

  • Please arrive ready to take part in your session as currently all our changing rooms are closed

  • We expect and recommend that you wear a face covering in our venues when people are nearby and especially in busy areas

  • In order to minimise risk we would encourage 1m+ social distancing. You should limit the close contact you have with those youac do not usually live with. Please be considerate of other visitors and give them space

  • If you or anyone in your household is experiencing any signs of illness do not come to Lee Valley VeloPark

  • Hand sanitiser will be available on site but we advise to bring your own as well

  • VeloStudio - keeping you safe and the studio clean is vital to providing a Covid secure experience for all of our users. When using the facilities you MUST follow the equipment cleaning regime that’s in place. If users fail to clean the equipment after their use we'll need to close the studio on safety grounds

  • When parking, make sure you park far enough away from anyone else to avoid contact with other people. If other people are nearby, please wait for them to go before you get out of your car

  • Do not arrive more than 10 minutes before you intend to start cycling for a pay and ride session

  • Do not arrive more than 30 minutes before a coached velodrome track session 

  • Do not arrive more than 15 minutes before a coached kids session 

  • Spectating is not possible for velodrome track sessions 

  • From Monday 19 July 2021, spectating for experience sessions will still be limited to upto three spectators from the same household 

  • Only one parent/guardian must accompany their child/s during VeloBalance / Pedal Up / Pedal Up Pump sessions

  • Parent/guardian must take part in VeloBalance sessions

  • Our changing rooms and our cafe are all closed

  • Limited vending for those attending a paid activity is available 

  • You'll only be able to access the reception area of the building to sign in and pay only

  • There's a limited number of individual toilets available 

  • Please bring only what you need for your activity. Take everything home that you bring. Please don’t litter

  • If parking within the car park remember to correctly enter your vehicle’s registration number into Parkingeye terminals by the entrance of the road circuit and MTB tunnel gates to obtain four hours free parking from the time you entered the car park

During your activity

  • Follow directional signage on the road circuit and mountain bike trails

  • On the road circuit stay to the inner edge of the circuit to allow faster riders to safely overtake you on the right and prevent riders bunching up together

  • On the mountain bike trails, stop and take a short break if you are coming close to another cyclist

  • Follow any instructions given to you by members of our staff

  • Try to minimise touching anything other your own equipment

Leaving the site

  • When you finish your activity, please leave the venue straight away

  • Take care in the car park and, if there are people near your car, wait for them to go before you get into yours. Just as with your activity, don’t have social gatherings in the car park

  • Ensure you have entered your vehicle’s registration before leaving to obtain the four hours free parking

Our staff

  • There'll be staff around the cycle routes ensuring safe cycling practices are being observed 

  • They’ll encourage 1m+ social distancing at all times and will stand back if they need to speak with you – please give them space

  • You'll be issued with a wrist band that can be attached to your helmet, staff can easily see this and it stops us having to stop you to check you have paid