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Booking gurantee

Keeping you safe at Lee Valley Riding Centre

Throughout the Coronavirus outbreak, keeping our visitors, staff and volunteers safe has been our top priority.

To help ensure everyone’s safety we need you to follow these instructions.

NHS Test and Trace

When visiting our venues please check in with the NHS Test and Trace app. If you don’t have a smart phone or you run into any problems our team are on hand to help.

Booking and coming to the site

  • Enquiries and requests are to be made via  email

  • Bookings can only be paid for and completed by telephone. Our receptionists will contact you via telephone to confirm your booking and take payment

  • If you or anyone in your household is experiencing any signs of illness do not attend the centre and call reception ASAP

  • In order to minimise risk we would encourage 1m+ social distancing. You should limit the close contact you have with those you do not usually live with. Please be considerate of other visitors and give them space

  • We expect and recommend that you wear a face covering in our venues when people are nearby and especially in crowded areas. They can be removed if instructed by a member of staff so that activities can be undertaken.

  • Hand sanitiser will be available on site but we advise to bring your own as well

  • Adult lessons – only the rider themselves is allowed at the venue. No one else may accompany the rider

  • Children’s lessons – only one adult is allowed at the centre to accompany a child rider and they must maintain social distancing protocols

  • When parking, please make sure you park far enough away from anyone to avoid contact with other people. If other people are nearby, please wait for them to go before you get out of your car

  • Do not arrive more than 15 minutes before the start of the lesson. You’ll be allowed entry to the centre five minutes before the start of your lesson

During your visit

  • All riders must use the hand sanitiser before entering the venue and again immediately after

  • Enter the centre via the reception doors, these will be locked on arrival, please wait to be let in, where the member of staff will inform you of the horse you are riding. You must then proceed straight to the horse’s stable where the Instructor will meet you

  • Changing rooms and vending machines are not available for use

  • The toilets at reception will be available if urgently needed, these are being cleaned regularly, but please try and go before coming to the centre

  • Please bring only what’s needed. Do not bring any food at all, however you may bring a drink – any rubbish must be taken home with you

  • Riders must bring their own hat that meets the current BHS approved guidelines

  • Riders must wear suitable clothing and footwear. The centre are currently not hiring out equipment

  • All tack is disinfected after each use

  • All riders must wear gloves – you’ll not be allowed to ride without gloves

  • You must be capable of mounting, tightening girths and adjusting stirrups without any help from instructors. Instructors will only move the lesson on if they are comfortable with your stirrups and girths.

  • If you cannot successfully adjust your stirrup length and tighten your girth on board the horse you’ll be asked to dismount and make the adjustments from the floor. If you still cannot make adjustments your lesson will continue as a stable management lesson where you'll be taught this skill

  • You must be physically fit enough to be able to mount and dismount unaided whilst maintaining control of the horse

  • You’ll tie the horse up in their tack after the lesson for the instructor to untack and disinfect the tack

  • If you’re not confident in placing the head collar on the horse or tying the horse up after your lesson this will again be taught as part of your lesson

  • You must not touch any other horses or equipment

Leaving the site

  • Once your lesson is finished, please leave the centre straight away via the black gates on the right hand side of the centre. This will be clearly signposted

  • Please take care in the car park to avoid contact with other people

Our staff

  • In our Reception we’re keeping our protective screens. We encourage people to any distance markings – these are in place your and our staff’s safety

  • Our instructors will maintain social distancing throughout the sessions – please give them space