Keeping you safe at Lee Valley Ice Centre
Throughout the Coronavirus outbreak, keeping our visitors, staff and volunteers safe has been our top priority.
To help ensure everyone’s safety we need you to follow these instructions:
NHS Test and Trace
When visiting our venues you must check in with the NHS Test and Trace app as required by Government guidelines. Scan the QR code on the NHS Test and Trace poster which is displayed where you arrive and then complete you details. If you don’t have a smart phone or you run into any problems our staff are on hand to help. Download the app from the App Store or Google Play.
Staff on reception are protected by screens and wearing appropriate PPE. Please observe any distance markings and the limits on the number of people allowed in the communal areas – these are in place for your and our staff’s safety
Online pre-booking and advance payment is required for all public skating sessions
Payment for entry to the patch/training sessions will be taken at reception by card only
For clubs, payment can be taken by card at Reception or BACs as shown on the invoice
Lessons and patch sessions need to be booked and paid for directly with the coach
Visiting the site
If you or anyone in your household is experiencing any signs of illness do not come to the centre
Hand sanitiser will be available on site but we also recommend that you bring your own as well
A face covering must be worn when entering and in the circulation areas to and from the Ice
Adult lessons and training – only the skater themselves are allowed in the venue. No one else may accompany the skater
Children’s lessons and training – only one adult is allowed at the centre to accompany a child skater and they must maintain social distancing protocols
When parking, make sure you park far enough away from anyone else to avoid contact with other people. If other people are nearby, please wait for them to go before you get out of your car
Once your session is finished, please leave the centre straight away via the exit doors on the right hand side of the reception as signposted
Lessons and training sessions - enter the centre via the reception doors, these will be locked on arrival, please wait to be let in, where the member of staff will inform you of the seating area your coach/club is using. You must then proceed straight to the area where your coach/club official will meet you
Changing rooms are not available for use
Blades Ice-Bar is closed, there are vending machines in the skate hire area. Please use the hand santiser near the machines before and after purchasing
The toilets on the ground floor will be available if urgently needed and will be cleaned regularly, but please try and go before coming to the venue
Please bring only what is needed. Do not bring any food at all. You may bring a drink. You must take everything home that you bring including any rubbish/bottles
We’ve stepped up cleaning frequency in the communal areas and the toilet facilities
Blades Ice-Bar - the cafe is currently CLOSED
The café can only be accessed to purchase drinks and snacks
A ramp is available for visitors with reduced mobility
When purchasing food and drink please follow the one way system which has been clearly laid out in the building
Please follow social distancing guidelines and use the hand sanitiser provided while using the facilities
The café can only provide limited seating at this time
A limited menu is currently being served
The seating area has been set out to meet social distancing guidelines, please DO NOT move furniture from its designated area
Dispose any litter in the bins provided
Please refrain from consuming your own food and drinks within the centre
No food or drinks to be taken onto the Ice
Public skating sessions
Public session’s timetables have changed with limited numbers per session.
A maximum six per party will be allowed this is in line with Government guidance
Do not arrive more than 15 minutes before the start of your booked session.
Enter the centre via the entrance reception doors
A queuing system will be in place at the entrance to the centre and for skate hire and return. Please ensure you use the markings in place to maintain social distancing.
We have implemented a one-way system around the centre so we can maintain social distancing in all areas. Please adhere to the one-way systems in place
We’ll be sanitising all customer’s footwear with a sanitising aerosol before we exchange footwear for our skates
We’ll be sanitising all our skates with a sanitising aerosol after each use
We have dedicated windows for collecting and returning skates in the skate hire area.
Our staff will be wearing gloves when handling any footwear or skates
All guardians / spectators must also abide by the social distancing and hygiene protocols in place at the centre
During your training session
Do not arrive more than 15 minutes before the start of the lesson. You’ll be allowed entry to the centre five minutes before the start of your lesson
Skaters must bring their own skates that are suitable for the activity
All equipment to be disinfected after each use
All skaters to supply their own PPE they wish to wear
All skaters must use the hand sanitiser before entering the venue and again immediately after their lesson
You must be able to put on your skates and stand on the Ice without any help from the coaches
You must not touch any other skaters or their equipment
Ice hockey and synchro clubs
Do not arrive more than 20 minutes before the start of the booking. You’ll be allowed entry to the centre 15 minutes before the start of your session
Each club must appoint a COVID officer who will make regular contact with the Manager on duty.
The club must send out medical questionnaire and advise members if anyone in their household is experiencing any signs of illness to not attend the centre and call your coach / club official ASAP
Each club must have a full list of everyone in attendance at their sessions including their contact details which must be kept and produced if requested to.
Club members must maintain 2m between themselves and others at all times
Training sessions are to be run in Line with the Guidance from BIS
Leaving the site
Once your lesson is finished, please leave the centre straight away via the exit doors on the right hand side of the reception. This will be clearly signposted
Please take care in the car park to avoid contact with other people