Is it necessary to book or can I just turn up?
Yes, pre-booking is essential for all stays at the campsite. Booking must be made through coolcamping.com (awaiting our booking link) at least 48 hours before your stay.
What's the shortest time I can book ahead?
All bookings must be made 48 hours before your stay.
Can I book a specific pitch?
You can choose from a riverside or woodland pitch however, pitch locations are allocated on a first come first served basis.
Is full payment required at the time of booking?
Yes, full payment is made at the time of booking.
What methods of payment do you accept?
All bookings must be made online via our booking facility coolcamping.com (awaiting link to our section). They accept all major credit and debit cards.
Can I change my arrival/departure dates?
Yes, however this is subject to availability. Please call 03000 030 632 or email firstname.lastname@example.org.
Do you allow group bookings?
Yes, group bookings are allowed.
Cancellations and refunds
Will I be charged if I cancel my booking?
Bookings cancelled within five days of the arrival date will not be entitled to any refund.
Can we get a refund if we leave early/decide not to come if the weather is bad?
Sorry, we can't guarantee the weather (but it's all part of the experience). We don't offer refunds for early departures.
Arrivals and departures
What time can I check in from on arrival day?
You can check in from 14:00 on the day of arrival.
What's the latest I can arrive on site on arrival day?
The main vehicle access gate will be locked at 21:00. If you arrive after this time you’ll have to park in the public car park nearby (parking charges payable) and walk in to the site.
What time do I need to leave on my departure day?
You're asked to leave by 11:00 on your day of departure.
Is there a gate/barrier to gain entry to the site?
Vehicle access to the site is via a security gate with a combination lock. You'll be issued with the code in your pre-visit email. Pedestrian access is available to the site with no restrictions.
General camping information
What kind of people is the site aimed at?
The site is set up specifically for those campers who are looking for an almost wild place to camp with basic facilities and a traditional campfire experience.
What's the minimum age for people staying at the site?
Due to the proximity of deep water the minimum age is 12 years old.
Why is the campsite only open for certain days during the year?
We're only allowed to have camping on the site for a limited number of nights each year. The camping season has been chosen to meet key holiday periods to run alongside our bushcraft events.
Can we collect wood from the campsite area?
Unfortunately no, fallen wood provides food for various fungi and beetles which in turn providing nutrition for the trees, plants and animals. To maintain this eco-system we would appreciate your co-operation by not collecting or chopping down wood.
Can we bring our own wood?
Yes, so long as they are untreated logs. The burning of pallets or treated wood is banned as these can give off toxic fumes and leaves behind nails, both of which can be dangerous. Seasoned logs can be purchased from the site warden and cost £6 per bag.
Are there specific areas I can pitch a hammock?
Hammocks can be hung in marked woodland camping pitches.
Is the site staffed?
Site wardens will be available between 10:00 – 12:00 and 16:00 – 18:00. Outside these times Park’s Patrol will check the site.
How big are the pitches?
Our pitches are spacious. Each riverside pitch can take approximately three two-person tents plus a permanent fire pit. Woodland pitches differ due to the size of glades they’re located in and if camping in a hammock.
If I have a problem who do I call?
The campsite isn’t staffed 24 hours a day and as such you camp here at your own risk. If any issues arise please call 03000 030 632 during office hours (Monday to Friday, 08:00 – 17:00). Out of office hours (Monday to Sunday) up until 22:00 please call Parks Patrol on 07974 696 931. If it’s an emergency a member of staff will address it the following morning. In case of an emergency please call 999 and ask for the appropriate emergency service.
Can I freeze ice packs on site?
Unfortunately this site has no facilities to freeze ice packs.
Is there any electrical hook up available at the site?
There’s no electricity on the site at all.
Is there lighting at the site?
To keep the campsite almost wild, lighting is kept to a minimum. There are solar powered motion sensor lights near the toilet and tap area only. Remember to pack your torch and camping lights.
Does the site have Wi-Fi?
There’s no Wi-Fi available at the campsite.
How good is the phone reception at the site?
Phone reception across all major networks is excellent throughout the campsite.
Are open fires allowed?
Campfires are encouraged throughout the campsite but only in the fire pits provided.
Am I allowed to go foraging in the surrounding areas for food?
In the interest of protecting local wildlife and the habitat foraging, for food isn't allowed.
Can I park my car next to my pitch?
No vehicles are allowed within the main camping areas, however a small car park is available near the main campsite with a larger car park at the entrance of the site.
What is your noise policy?
The noise level of radios or musical instruments must be kept at a level that doesn't annoy other site users. We ask for quiet between 23:00 and 07:00. Please respect other campers who may be trying to sleep. We’re a respectful site and will not tolerate anti-social behaviour or language. Anyone causing a disturbance will be asked to leave and no refund will be given.
Is there somewhere to store valuables?
No, please do not leave valuables unattended.
Do you have disabled facilities on site?
Due to the wildness of the campsite and uneven surface disabled access is limited.
Can I hire camping/cooking equipment or sleeping bags?
Unfortunately we don’t hire any equipment and visitors will need to bring everything with them.
Am I allowed to fish from the river banks?
You are allowed to fish from the river banks surrounding the campsite as long as you hold the appropriate Environment Agency rod licence. Netting of crayfish is not permitted.
Am I allowed to launch a canoe into the river?
Yes there is a launching point at the site. You can either bring your own canoe or hire one locally from Lee Valley Canoe Cycle at Broxbourne Old Mill & Meadows.
Can I buy gas bottles from the site?
Unfortunately there’s no shop on site.
Are there any shops or supermarkets nearby?
A parade of shops is located about one mile away from the site in Broxbourne. This includes a bakers, butchers, off licence, pharmacy and small supermarket.
Are dogs allowed?
Yes, but this is restricted to two well behaved dogs. Dogs must not be left unattended and owners must clear up after their dogs. There’s no charge for dogs to stay at the site.
Are there specific dog walking areas?
There are no specific dog walking areas, however River Lee Country Park is a short walk from the campsite and offers miles of footpaths, cycle ways and water ways plus a dog agility course.
Local information and travel
How far is the site from central London?
The fast train from London Liverpool Street to Broxbourne takes 33 minutes. The campsite is ½ miles from the station (approximately 20 minute walk).
What attractions and places are there near to the campsite to visit?
There are a whole host of things to do and places to visit close to the campsite. Some of the highlights are Lee Valley White Water Centre, Lee Valley Boat Centre, Lee Valley Park Farms, Lee Valley Canoe Cycle and River Lee Country Park.
Before you book please read our full terms and conditions.