Flexi Booking Guarantee

This is guarantee applies to all bookings made until 31 May 2022.

What’s covered

Our Flexi Booking Guarantee automatically applies to all booking made up until 31 May 2022 for stays at our campsites and up to July 2022 for our outdoor education programmes . 

In relation to the Coronavirus pandemic you're covered for the following:

  1. If our campsites or Youth and Schools service are closed

  2. UK Government places restrictions on travel

  3. You’re unable to travel due to COVID-19 or the need to isolate

  4. You consider it unsafe to come on holiday

How to claim using the guarantee

All you need to do is get in touch with the team you’ve booked with using the contact details provided below (within the timeframe detailed in the Guaranteed Change Period defined below) and advise us that you’d like to move your booking.

If you have the new dates let us know and we can check availability and book you in, if you’re unsure we can hold your deposit/payment against a booking for future dates to be confirmed.

Terms and Conditions

  1. The ‘Guarantee Change Period’ allows transfer within the period of 28 days and 4 days prior to arrival

  2. Should UK Government advice significantly change in the 4 days prior to arrival we’ll honour the Flexi Camping Guarantee for you

  3. All other booking Terms and Conditions remain unchanged  (Standard Terms and Conditions of Sale)

  4. Changes to booking dates are subject to availability

  5. Bookings for touring pitches and camping pods can be changed to one of our other campsites

  6. Campsites: if you do not rebook your holiday at the time of advising that you’d like change your holiday dates, you have until 31 December 2022 to book and take your stay

  7. Outdoor education: If you do not rebook your visit at the time of advising that you’d like change, you have 6 months from the date of notification of change to book your new visit. All visits must be taken by 31 December 2022

Contact details