Activity Booking Guarantee

Giving you peace of mind for your booking and visit to us. 

This guarantee applies to activities taking place before 31 March 2022.

We’re delighted to say that our venues have been awarded the official Visit England ‘We’re Good to Go’ mark. That means that they’re COVID secure, meet public health guidance on COVID-19 and that all the required health and safety measures are in place. 

Ensuring a safe environment for our visitors and staff is, and will continue to be, our number one priority. We’ve changed the way we run things: limited capacities, introduced additional hygiene and cleaning measures, moved to online and cashless systems and installed screens. Next time you come, you'll see our staff wearing personal protective equipment to protect themselves and customers where necessary. 

Book with confidence 

As well as making our venues safe, we want to tell you that your booking is also safe with us. 

We promise to move bookings to another date if: 

  • Our venue has to close 

  • The UK Government impose restrictions on travel which affect you

  • You’re unable to travel due to COVID-19 

What to do if you need to change your booking 

All you need to do is get in touch with the team at the venue you’re booked to visit and they’ll go through the options and amend your booking as needed. 

If you don’t know exactly when you’ll be able to rebook your session we can pop your booking into a holding list and you can use it when you’re ready. There’s no rush, you’ll have until 31 March 2022 to use your booking. 

Keeping you safe 

Information on all the things that are in place at each venue can be found by visiting the main venue web page and clicking on the keeping you safe link.