Frequently asked questions
If you experience problems when using our online booking system, please take a look at these FAQs:
Why am I being told that I’ve input an invalid card number when I’ve typed it in correctly?
Please ensure you’ve selected the correct card type. If you’ve selected the wrong card type it won’t be recognised and you’ll receive an error message.
Acceptable card types are: Visa (Visa credit card), MasterCard, UK Visa Debit, JCB and Visa Electron.
It’s telling me that a field contains one or more unacceptable characters. What do I do?
Our online booking system does not accept special characters, including hyphens and commas. Please ensure these are removed and replaced with a space if required.
I’m having trouble getting past the Lee Valley Regional Park Secure Payment Form? I’ve filled out all the fields that I can.
All fields are mandatory; please ensure you’ve filled in every field on this page. Once this is completed you will be able to proceed.
Please note: your post code must feature in the post code field only and not in the address field.
How can I tell if my payment has gone through?
If you get a blank screen or the page doesn’t refresh to a new webpage, after you’ve submitted your details, then your payment has unfortunately not been completed. Please try again or call the relevant venue directly.
I’m concerned that I’ve paid for something more than once, how do I find out if I have?
Contact us and our staff will be able to check for multiple payments. They’ll also be able to refund these payments.
If the answers provided above do not resolve the issue, please contact the relevant venue:
Lee Valley Athletics Centre
0208 3447 230
Lee Valley Park Farms
01992 892 781
Lee Valley Hockey and Tennis Centre
03000 030 614*
Lee Valley VeloPark
03000 030 613*
Lee Valley White Water Centre
03000 030 616*
Lee Valley Riding Centre
020 8556 2629
If you’re having trouble booking an event featured on the what’s on page, please contact:
03000 030 610*
*Calls charged at local rate from a BT landline. Mobile and other providers may vary.